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Shipping, Return & Cancellation Policy

 

Effective Date: Effective Date: June 17, 2026

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This policy outlines our procedures for shipping, returns, and cancellations for products and services purchased from Fae, Flower & Stone. We aim for transparency to ensure a smooth experience for our valued customers so if you have any questions please contact me at info@faeflowerandstone.com.

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Shipping Policy

Domestic Shipping (United States)

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This policy outlines my procedures for shipping products purchased from Fae, Flower & Stone. If you have any questions, please contact me directly at info@faeflowerandstone.com.​

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  • Shipping Carrier & Service: To protect the delicate nature of my skincare formulations, all domestic botanical website orders are shipped exclusively via USPS Priority Mail. Lightweight, non-perishable printed items like my inspirational decks are shipped economically nationwide via USPS Media Mail.

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  • Tiered Skincare Shipping Rates: Shipping for organic skincare items are calculated automatically at checkout based on your final order total:​

    • Orders under $50.00 will cost $8.50

    • Orders from $50.00 to $99.99 will cost $13.00

    • Orders from $100.00 to $199.99 will cost $16.00

    • Orders $200.00 and up will be FREE SHIPPING!

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  • Inspirational Decks: Because these items have vastly different shipping requirements, they are calculated outside of the standard skincare tiersand will be shipped via Media Mail for a flat $5.00 rate nationwide. Please allow 2–10 business days for delivery.

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  • My Shipping Schedule: To ensure your skincare items spend the absolute minimal amount of time in transit and never sit in a carrier warehouse over the weekend, I only ship botanical orders out Monday through Wednesday. Orders placed later in the week or over the weekend will be held safely in my climate-controlled space and shipped first thing the following Monday. Printed items (like decks) are not heat-sensitive and will be shipped out any day of the week.

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  • Need it sooner? If you have an urgent deadline or a special travel situation and need your order shipped outside of this Monday–Wednesday window, please reach out to me directly at info@faeflowerandstone.com before placing your order. I will always do my absolute best to accommodate special requests when possible, though extra expedited shipping fees from USPS may apply.

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  • Estimated Delivery: Once shipped via USPS Priority Mail, please allow 1–3 business days for your skincare order to arrive. Please keep in mind these are estimated transit times; actual delivery dates may vary due to carrier delays.

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  • Seasonal Availability: Some of my more fragile, heat-sensitive products (such as my butters and balms) are un-shippable during peak summer months to prevent them from melting en route. These items will be marked as "Out of Stock" online during the summer season, and I will resume shipping them out every October when the weather cools down.

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​​​​​Returns & Exchanges Policy

Due to the handcrafted, small-batch nature of our organic skincare and the intimate, personal nature of all our offerings, we maintain a very strict no-returns, no-exchanges, and no-refunds policy, except under the specific condition outlined below:

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Damaged Products:

  • If your product arrives damaged, and you believe the damage occurred before it was shipped (meaning shipping carrier was not responsible for causing damage during transit), you must notify us within 24 hours of receiving your order.

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  • To report this, please email info@faeflowerandstone.com with:

    • Your order number.

    • A clear description of the damage.

    • High-quality photographic evidence clearly showing the damaged product(s) and confirming the shipping packaging is intact (undamaged).

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  • All such damage claims are subject to our review and approval. Upon approval, we will:

    • Provide instructions for returning the damaged item.

    • Cover the cost of return shipping for the approved damaged item.

    • Arrange for a replacement of the same item(s) originally purchased.

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  • Claims for damage reported after 24 hours of delivery will not be accepted.

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  • Fae, Flower & Stone is not responsible for products damaged during transit, meaning your product arrived damaged and the damage occurred during transit by the mail carrier. In these instances, you will need to file a claim directly with the United States Postal Service (USPS) for compensation. We highly recommend taking clear photos of both the damaged product and the damaged packaging as evidence for your claim.

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  • Fae, Flower & Stone is not responsible for lost or stolen packages once they have been marked as "delivered" by the shipping carrier. Please ensure your shipping address is correct and secure.

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  • This policy is subject to change without prior notice.

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Cancellation Policy for Services, Events & Workshops

1. Consultations (e.g., Feng Shui Consultations - Onsite & In person)

  • A full refund will be issued if cancellation occurs 1 week prior to the scheduled appointment time.
    If not, a $125 fee will be charged. 

  • To cancel or reschedule a consultation, please contact us at info@faeflowerandstone.com.

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2. Individual Workshops (Local, Short-Duration)

  • For individual workshops, you may receive a full refund if you cancel within 24 hours of booking.

  • If not, the full fee will be retained.

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3. Wellness Retreats (Longer-Duration, Out-of-Area Events) & Corporate Wellness Events/Retreats

  • A 50% deposit is required at the time of booking to secure your spot.

  • For cancellations, you must notify us at least one (1) month (30 days) in advance of the retreat or corporate event start date.

  • If a cancellation for a retreat or corporate event is made less than one (1) month (30 days) in advance, the 50% deposit will be retained as a cancellation fee.

  • To cancel or inquire about rescheduling, please contact us at info@faeflowerandstone.com.

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