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Shipping, Return & Cancellation Policy

 

Effective Date: May 21, 2025

This policy outlines our procedures for shipping, returns, and cancellations for products and services purchased from Fae, Flower & Stone. We aim for transparency to ensure a smooth experience for our valued customers so if you have any questions please contact us at info@faeflowerandstone.com.

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Shipping Policy

Domestic Shipping (United States)

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  • Complimentary Shipping: We're pleased to offer FREE shipping on all product orders within the contiguous United States, and this includes our crystal singing bowls.

  • Right to Modify Shipping Policy: Please note that this complimentary shipping policy is subject to change or discontinuation at any time, without prior notice.

  • Shipping Carrier: All orders are shipped via USPS Ground Advantage.

  • Estimated Delivery: Once shipped, please allow 2-5 business days for your order to arrive. Keep in mind these are estimated delivery times; actual delivery may vary due to unforeseen circumstances or USPS delays. 

  • Processing Time: Orders are typically processed and shipped within 1-3 business days of purchase, excluding weekends and holidays. You'll receive a shipping confirmation email with tracking information once your order has been dispatched.

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Returns & Exchanges Policy

Due to the handcrafted, small-batch nature of our organic skincare and the intimate, personal nature of all our offerings, we maintain a very strict no-returns, no-exchanges, and no-refunds policy, except under the specific condition outlined below:

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Damaged Products

  • If your product arrives damaged, and you believe the damage occurred before it was shipped (meaning shipping carrier was not responsible for causing damage during transit), you must notify us within 24 hours of receiving your order.

  • To report this, please email info@faeflowerandstone.com with:

    • Your order number.

    • A clear description of the damage.

    • High-quality photographic evidence clearly showing the damaged product(s) and confirming the shipping packaging is intact (undamaged).

  • All such damage claims are subject to our review and approval. Upon approval, we will:

    • Provide instructions for returning the damaged item.

    • Cover the cost of return shipping for the approved damaged item.

    • Arrange for a replacement of the same item(s) originally purchased.

  • Claims for damage reported after 24 hours of delivery will not be accepted.

  • Fae, Flower & Stone is not responsible for products damaged during transit, meaning your product arrived damaged and the damage occurred during transit by the mail carrier. In these instances, you will need to file a claim directly with the United States Postal Service (USPS) for compensation. We highly recommend taking clear photos of both the damaged product and the damaged packaging as evidence for your claim.

  • Fae, Flower & Stone is not responsible for lost or stolen packages once they have been marked as "delivered" by the shipping carrier. Please ensure your shipping address is correct and secure.

  • This policy is subject to change without prior notice.

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Cancellation Policy for Services, Events & Workshops

1. Consultations (e.g., Feng Shui and Custom Skincare Consultations)

  • All sales for consultations are final once booked.

  • If a consultation is not canceled at least 24 hours prior to the scheduled appointment time,
    a $125 fee will be charged. This fee compensates for the time blocked off for your dedicated session.

  • To cancel or reschedule a consultation, please contact us at info@faeflowerandstone.com.

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2. Individual Workshops (Local, Short-Duration)

  • For individual workshops, you may receive a full refund if you cancel within 24 hours of booking.

  • If you cancel less than 24 hours prior to the workshop start time, the full fee will be retained.

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3. Wellness Retreats (Longer-Duration, Out-of-Area Events) & Corporate Wellness Events/Retreats

  • A 50% deposit is required at the time of booking to secure your spot.

  • For cancellations, you must notify us at least one (1) month (30 days) in advance of the retreat or corporate event start date.

  • If a cancellation for a retreat or corporate event is made less than one (1) month (30 days) in advance, the 50% deposit will be retained as a cancellation fee.

  • To cancel or inquire about rescheduling, please contact us at info@faeflowerandstone.com.

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