Effective Date: May 21, 2025

​

This Privacy Policy describes how Fae, Flower & Stone ("we," "us," or "our") collects, uses, and protects your personal information when you visit and use our website at www.faeflowerandstone.com (the "Site") and engage with our products and services. We're committed to protecting your privacy and handling your data responsibly.

​

1. Information We Collect

We collect information to provide and improve our services for you. The types of information we may collect include:

​

• Information You Provide Directly:

  • Contact Information: When you make an inquiry, book a consultation, sign up for our newsletter, or make a purchase, you might provide your name, email address, phone number, and mailing address.

  • Payment Information: If you make a purchase, payment details (like credit card number and billing address) are securely processed by our third-party payment processor, Square. We do not directly store your credit card information on our servers.

  • Correspondence: If you contact us via email, phone, or contact forms, we may keep a record of that correspondence.

  • Consultation Information (Limited): For services like Feng Shui consultations, you may provide information about your home or preferences. We only collect details relevant to providing the service.

​

• Information Collected Automatically (Through Technologies):

  • When you visit our Site, certain information about your device and Browse activity may be automatically collected using technologies like cookies. This might include your IP address, browser type, operating system, and pages you view on our Site.

​​

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Our Services:

  • Fulfilling your orders for organic skincare products.

  • Scheduling and conducting Feng Shui consultations and sound bowl sessions.

  • Communicating with you about your inquiries, bookings, and purchases.

• To Improve Our Site and Services:

  • Understanding how users interact with our Site to enhance user experience and functionality.

  • Troubleshooting and improving Site performance.

• For Communication and Marketing (with your consent where required):

  • Sending you newsletters and updates if you've subscribed.

  • Responding to your questions and comments.

• For Legal and Security Reasons:

  • Complying with legal obligations.

  • Protecting our rights, property, and safety, and that of our users or others.

  • Preventing fraud and ensuring the security of our Site.

​​

3. How We Share Your Information

We do not sell, rent, or trade your personal information to any third parties for their independent marketing or promotional purposes.

​

However, we rely on essential third-party service providers to help us operate our website and deliver our services. Your information is shared with these trusted partners only as necessary for them to perform specific functions on our behalf. These include:

​

• Payment Processing: Square securely handles all payment transactions.

• Website Hosting: Our website host stores and processes data necessary for the Site to function.

• Email Marketing: If you sign up for our newsletter, your contact information is managed by our email service provider.

• Website Analytics: We use analytics tools to understand how our Site is used, which involves processing anonymous usage data.

 

These service providers are obligated to protect your information and are only given the data they need to perform their designated tasks.

​

4. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: The right to request copies of your personal data.

• Right to Rectification: The right to request corrections to any inaccurate or incomplete information.

• Right to Erasure: The right to request that we delete your personal data, under certain conditions.

• Right to Restrict Processing: The right to request that we limit the processing of your personal data, under certain conditions.

• Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.

• Right to Data Portability: The right to request that we transfer the data we've collected to another organization, or directly to you, under certain conditions.

 

To exercise any of these rights, please contact us using the email address provided below.

​

5. Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

​

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.

​

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at: info@faeflowerandstone.com

​

​

​