Frequently asked questions

Yes, at Fae, Flower & Stone, we use preservatives in all water-based products or those likely to come into contact with water. This is essential for your safety, as these products would be prone to contamination without proper preservation. We only use natural and safe preservatives allowed by ECOCERT and COSMOS organic formulation standards. Our formulations never include harmful preservatives commonly found in mainstream skincare products such as parabens (methylparaben, propylparaben, butylparaben), formaldehyde releasers (DMDM hydantoin, diazolidinyl urea, imidazolidinyl urea), BHA/BHT, phenoxyethanol, and benzalkonium chloride. We also avoid other harmful commonly found skincare ingredients including phthalates, triclosan, sodium lauryl sulfate (SLS) and sodium laureth sulfate (SLES), petrochemicals (mineral oil, petrolatum, paraffin), synthetic fragrances, ethoxylated ingredients (PEGs, polysorbates), silicones (dimethicone, cyclomethicone), synthetic colors/dyes, and DEA/MEA/TEA compounds. Additionally, we exclude environmentally damaging ingredients such as microplastics (polyethylene beads), oxybenzone and octinoxate (coral reef-harming UV filters), palm oil from unsustainable sources, EDTA (non-biodegradable chelating agent), quaternary ammonium compounds, and nanoparticles that can harm aquatic ecosystems.

A: At Fae, Flower & Stone, we are committed to using the highest quality ingredients in our skincare products, with a minimum of 90% organic and natural content. We achieve our unique and delightful fragrances exclusively through certified organic essential oils, sourced from highly qualified distributors who offer knowledgeable service and impeccable products. All formulations strictly adhere to dermal limit guidelines for use of our organic essential oils, but the components of these oils can still cause reactions in sensitive individuals. We always recommend checking the ingredient list and conducting a patch test before using any of our products.

A. At Fae, Flower & Stone, we do our best to incorporate sustainability into everything we do, while recognizing there will always be areas where we can improve. We use recycled and recyclable shipping materials, including fully recyclable krinkle paper, compostable rice-based packing peanuts, and recyclable mailing envelopes. Our product packaging is designed for reusability. All our airless pumps can be cleaned, reset, and reused after the product is finished, and our glass jars and bottles are both reusable and recyclable. We're committed to protecting our planet and its creatures as well. We never use ingredients harmful to our oceans, and we maintain a strict no-animal-testing policy—we test only on willing human friends and family. We have found innovative ways to recycle all bubble wrap, plastic sheets, ziplock bags, and produce bags. We compost all unused plant material, returning it to the soil for growing other plants. It is a priority to continue to seek ways to reduce our environmental footprint through waste reduction and responsible sourcing of raw materials.